Kevin Brown

Motivational
Marketing
Leadership
Customer Experience
Sales
Speaker & Creator of The HERO Effect®
BIO

Speaker & Creator of The HERO Effect® & Be The GOAT™

Kevin Brown’s unconventional path to business and personal success has taught him that winning in business and in life requires anything but conventional thinking.  He grew up in Muskegon, Michigan where his blue-collar roots taught him the value of hard work and determination. With a streetwise aptitude and a never quit attitude, he worked his way from the front lines in business to the executive boardroom.

Kevin understands what drives organizational excellence and customer loyalty. He knows first-hand how great brands think, feel and act. He is a branding and culture expert with a 30+ year career in franchise development. He spent the last 20 years of his corporate career aspart of a leadership team that helped transform SERVPRO® from a little-known family business into the #1 franchise in their industry with annual revenues exceeding $2 billion dollars. Since 2016, he has traveled the world pursuing a mission to share The HERO Effect® message with as many people and organizations as possible.

The HERO Effect® is a simple philosophy that separates world-class organizations and high-performance people from everybody else. Kevin is passionate about helping people expand their vision, develop their potential, and grow their results. And, as the father of a child with autism he knows firsthand how the principles of true success reach beyond the boardroom and into the lives of real people facing the challenges of everyday life.

As a highly sought-after keynote speaker, Kevin has had the privilege of speaking to a wide variety of organizations including American Express, Delta Airlines, PayPal, ExxonMobil, Nationwide, H&R Block, Sprint, Ernst & Young, Million Dollar Round Table, Merck, Booz Allen Hamilton, and many more.

Kevin is the bestselling author of The Hero Effect® (2017/2019). In his second book, Unleashing Your Hero (Harper Collins Leadership/Nov 2021), Kevin shares how the heroes who transformed his life are people just like you. People who were willing to use their gifts and abilities to serve others at a high level. This book is a guide to help everyday people discover and unleash their hero at work and in life.

Kevin has received numerous honors, including being named one of the ‘Top 30 Motivational Speakers in the world for 2024 according to Global Gurus’, one of the  ‘Top 10 Keynote Speakers of 2021’ by SpeakInc; one of the ‘Top 41 Motivational Speakers Who Can Energize Any Sales Team’ by ResourcefulSelling; among the ‘Top Customer Service Speakers’ by Eagles Talent Speakers Bureau; one of the ‘Best Keynote Speakers of 2019’ by NorthStar Meetings Group; and an elite and in-demand ‘GoldStar Speaker’ by GDA Speakers.

Kevin entertains, inspires, and challenges people to show up every day and make a positive difference at work and in life!

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Signature Topics

THE HERO EFFECT® - Being Your Best When It Matters the Most

With this keynote, your team will be motivated to reach beyond what is required and do something remarkable! THE HERO EFFECT® framework drives organizational excellence and customer loyalty and inspires individuals to create an unforgettable experience for the people they serve and serve with.

Key Themes

Strategies to eliminate 'ordinary' thinking and master the habit of excellence.
A renewed sense of ownership and accountability for your attitude, actions and results.
The ability to create meaningful relationships and deliver an extraordinary experience for every “customer” you serve.

THE HERO EFFECT® for Leaders - Creating a Culture of Extraordinary

In this program, Kevin takes his core message and focuses THE HERO EFFECT® principles directly on leadership. The foundation of this program is rooted in Kevin’s real-world experience as an executive leader who helped build the restoration mega brand SERVPRO® and offers a roadmap for leaders who want to create a healthy and thriving culture.

Key Themes

Create an environment that inspires people to be their best and deliver world-class performance.
Build a committed, focused team aligned with both personal goals and organizational objectives.
Be known as a mentor and people-builder who helps others grow, perform, and step into new opportunities.

If It Matters, Prove It!™

Good intentions are easy. Great outcomes require proof. Heroes understand the power of showing up and doing the work. In this powerful and practical keynote, Kevin Brown challenges leaders and teams to close the gap between what they say matters and what their actions actually prove. With his signature blend of humor, heart, and hard-hitting truth, Kevin shows audiences how to move beyond wishful thinking, empty commitments, and "someday" goals—and turn purpose into performance. Prove It! is a call to action for anyone ready to lead with greater ownership, follow through on what matters most, and create results that speak louder than words.

Key Themes

Turn good intentions into consistent action.
Embrace a "prove it" mindset that moves beyond excuses and someday thinking.
Create visible proof that values and commitments are more than words—they are lived.

TESTIMONIALS
I’ve never been moved so much as I was this week listening to Kevin. I’ve been in the presentation and hospitality business for 35 years and have seen dozens if not a hundred keynote speeches. I’ve never been moved so much as I was this week listening to Kevin. I now look in the mirror a little differently thanks to him. Keep up the great work!
Spectrum Audio Visual, Director of Information Systems
Kevin was amazing!Kevin was amazing! You could hear a pin drop at his presentation. The feedback we've received from attendees has been overwhelmingly positive, with many expressing their appreciation for the depth of insight and expertise Kevin brought to the opening session -and as well as the breakout session. We are deeply grateful for his efforts in enriching our conference program.
Minnesota Safety Council, Operations & Event Director
They. Were. Floored. While we are big fans of Kevin ourselves, obviously, there were some nerves about how he might go over with this incredibly diverse crowd of ours. Fortunately, we found out very quickly when our chat began to light up – they. Were. Floored. They couldn’t stop talking about Kevin and his message… In the planning world, as you well know, even with the best preparation things can go a lot of different ways. You plan and hope for the best, but ultimately you’re at the mercy of the attendee. Kevin’s keynote truly was a case of “it could not have gone better or more according to plan.” They were with us, they were engaged, and they walked away moved, motivated, and inspired.
Martiz Global Events, Executive Chairman
You were the best ever! Everyone enjoyed your presentation. I can't tell you how many people said on the evaluation that it was the best speaker they ever heard. Several people said they had heard speakers for 30 and 40 years in education and you were the best ever! I have even had several emails from teachers that were so appreciative. Thank you for making our back-to-school PD the best.
Superintendent, Bryant School District, Arkansas
For the next 2 days, everyone was talking about his presentation. Kevin was AWESOME! For the next 2 days, everyone was talking about his presentation. He is phenomenal and we’re lucky to have had him present to our team. I can’t recommend him enough. Exactly what we needed!
Central Turf and Irrigation Supply, Director of Information Systems
He was exactly what our group needed to hear. Kevin Brown was FANTASTIC!!!!!! Beyond words! I’ve heard many “best ever” comments. He was exactly what our group needed to hear.
Certified Angus Beef, Director of Marketing
Kevin Brown left our team on a fantastic high note! He really moved people to change in the most positive way. Kevin received all 5’s on our survey and the very next day, positive feedback poured in from our owners! Based on his background in franchising, he could really relate to the position our owners were in. He shared from his heart and it flowed perfectly! He stayed to facilitate our roundtables and kept it organized, moving and inspired our team to dig deeper. Kevin was a dream to work with from the very beginning. We would love to bring him back and I would 100% recommend him!
Suzanne Odisho, Precision Door, Marketing Manager
Thanks so much for being a part of this with us and for incorporating the elements of our discussion into your message. It was terrific! The themes were carried through the rest of the meeting with several speakers referring back to your message, especially Aunt Bea and the apple pancakes.
Verizon Connect, Chief Customer Officer
Every once in a while if you're lucky, you cross paths with greatness. Individuals who make you better by just being in their presence. Having played with legends like Peyton Manning I know what that feels like. Kevin Brown is one of those people. Kevin has the ability to use the art of rhetoric and speech to inspire us as human beings to reach our potential and live extraordinary lives. Kevin Brown doesn't just share about THE HERO EFFECT®, Kevin Brown lives THE HERO EFFECT®!
Ben Utecht, Super Bowl XLI Champion, National Speaker, and Author

Speaker Highlights
BOOKS

Unleash Your Potential

THE HERO EFFECT® (out of print), was Kevin’s first best-selling book. The original content was updated and now included in Unleashing Your Hero along with all new stories, ideas and inspiration to encourage you unleash the best version of yourself!

Discover your unique gifts and strengths

Overcome challenges and expand your impact

Inspire others to achieve extraordinary results

A practical guide to unleashing your inner hero and making a positive difference in the world.

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Leadership, Training, Inspiration, Live/Virtual